When will I hear back from you?

We aim to reply within 7 business days.

If you do not receive our automated confirmation email, please check
your spam folder. An incorrect email address may also prevent our
reply from reaching you.

Do you offer support?

Yes. We offer support by email through the contact form.

If a product does not work as described, please let us know.
We are not able to answer questions about how to use Blender itself,
or about uses beyond what the product was designed for.

Thank you very much for using our products.
We are very sorry for the trouble this has caused you.

To look into this properly, we would be grateful if you could send us the details through our contact form.

The current status of known issues is published on our known issues page, and is updated as we make progress. A solution may already be listed there, so please take a look as well.

Thank you for your understanding and cooperation.

We are sorry for the inconvenience. If our email has not arrived, one of the following may be the cause. We would be grateful if you could check each of them.

The email was filtered as spam
If you use a free email service such as Gmail or Yahoo! Mail, their security filters may move our messages to the Spam or Trash folder automatically. Please take a look in those folders.

The email address was entered incorrectly
There may be a typo in the address you entered on the form, such as a single incorrect character.

Your device is set to block unknown senders
If you are using a mobile carrier email address, it may be set to reject messages from unrecognised domains. Please allow messages from infomail@rinomana.co.jp in your settings.

Your mailbox is full
If your mailbox has reached its storage limit, new messages cannot be delivered.

If none of the above applies, please contact us directly at infomail@rinomana.co.jp and we will help.

If the form still does not go through after two or more attempts, please contact us directly at infomail@rinomana.co.jp.