Thank you for shopping with us. Rinomana Inc. (“we”, “us”) has set out the following refund policy for sales made through Gumroad, so that you can buy from us with confidence.
Everything we sell on Gumroad is downloadable digital content.
Article 1 (30-Day Money-Back Guarantee)
1. What we cover
We offer a 30-day money-back guarantee. You may request a refund within 30 days of purchase in any of the following cases.
- The file is corrupted or cannot be downloaded
- The product does not work as described
- The content differs significantly from the product description
- The wrong product was delivered
- The product simply did not suit your needs
2. Please contact us first
If you are having a technical problem, please get in touch before requesting a refund. Most issues are resolved quickly, and we would rather fix the product than keep your money for something that did not work for you.
3. Time limit
Requests must reach us within 30 days of purchase.
4. How we decide
We will review your request and make the final decision on whether to issue a refund.
Article 2 (When a Refund Does Not Apply)
- More than 30 days have passed since purchase
- The product page states that the product is non-refundable
- You have redistributed, resold, or otherwise breached our Terms of Use
- The request is based on a price change, sale, or discount that took place after purchase
- Conduct amounting to customer harassment as defined in our Terms of Service has been confirmed
- The request has no legal basis — for example, refunds relating to third parties other than the purchaser, or blanket refunds to all customers
Minor defects
We take reports of minor defects seriously and will consider them carefully. Where we make a fix, we will report on progress and let you know once it is complete.
Your own environment
If a product cannot be used because of an unsupported software version, insufficient hardware, or a similar issue on your side, please contact us. We will tell you honestly whether the product can be made to work. If it cannot, the 30-day guarantee still applies.
Article 3 (How to Request a Refund)
1. Contact us
Please contact us within 30 days of purchase, either through the contact details in your Gumroad purchase confirmation email or through our support address. Please include the following.
- Your Gumroad order number (shown in your purchase confirmation email)
- The reason for your request
- For a defect, a screenshot or similar showing the problem
2. Our review
We will review what you have sent us. This may take several business days.
3. Issuing the refund
Where we decide to issue a refund, we will process it from the Gumroad dashboard. The refund is returned to the payment method you used. We do not issue refunds by bank transfer or by any method outside Gumroad.
How long the refund takes to appear depends on your payment method: roughly 5 to 10 business days for credit cards, and usually promptly for PayPal. The actual timing is determined by your card issuer or financial institution.
4. After a refund
Once a refund has been issued, your licence to use the product ends. Please delete any copies you have downloaded.
Article 4 (Refunds Issued by Gumroad)
Under its own terms, Gumroad reserves the right to issue refunds at its discretion within 90 days of purchase. We abide by this.
Where a refund period is displayed on a product page, that displayed period takes precedence over this policy. Some products may have a period different from 30 days.
Article 5 (Chargebacks)
If something has gone wrong with your payment, please contact us or Gumroad before filing a chargeback with your card issuer. In most cases, contacting us directly resolves the matter far more quickly.
Where we identify a chargeback filed for an improper purpose, we may decline to supply our products to that customer in future.
Article 6 (Disclaimer)
- We do not warrant the accuracy of product descriptions or images.
- We are not liable for loss arising from your use of our products.
- We are not liable where a product cannot be used properly because of your network or device environment.
- Except in cases of our wilful misconduct or gross negligence, we are not liable for damages.
- Even where we are found liable, our total liability is limited to the amount you paid for the product concerned.
Article 7 (Your Rights as a Consumer)
Where the law of your country or region grants you rights as a consumer, those rights prevail over anything in this policy.
Our products are digital content that becomes usable immediately upon download. By completing checkout, you consent to immediate supply of the product and, to the extent permitted by applicable law, waive any statutory right of withdrawal or cooling-off period. This does not affect the 30-day money-back guarantee described in Article 1, which we offer voluntarily and in addition to any statutory right.
Article 8 (Changes to This Policy)
We may amend this policy as necessary. Where we do so, we will announce the amended content and its effective date at least seven (7) days beforehand, by posting on our website or by another appropriate method.
If you purchase a product on or after the effective date, you are deemed to have agreed to the amended policy.
Article 9 (Governing Law and Jurisdiction)
This policy is governed by and construed in accordance with the laws of Japan.
Should litigation concerning this policy become necessary, the Tokyo District Court or the Tokyo Summary Court shall be the exclusive court of first instance by agreement, to the extent permitted by applicable law.
Rinomana Inc. Representative: Masashi Sawano
Email: infomail@rinomana.co.jp
Issued: September 8, 2026