These Terms of Service (the “Terms”) apply to all users (each a “User”) of the online store and related services operated by Rinomana Inc. (“we”, “us”) on the sales platform we use (the “Store”). By using the Store, you are deemed to have agreed to these Terms.

Article 1 (Scope)

1. These Terms apply to all matters relating to use of the Store, the purchase of products, and the provision of related services.
2. We may separately publish a Privacy Policy, a Legal Notice Based on the Act on Specified Commercial Transactions, a Refund Policy, product-specific terms of use, and similar notices. These form part of these Terms and apply together with them.
3. Where a product has its own terms of use, those terms take precedence for that product.
4. By using the Store, the User is deemed to have read and agreed to these Terms.

Article 2 (Definitions)

1. “Product” means digital content that we sell through the Store.
2. “User” means any person who views the Store and purchases a Product, whether or not they have registered an account.
3. “Platform” means the third-party sales platform through which the Store operates, including Gumroad.

Article 3 (Inquiries)

1. When contacting us, the User must provide information about themselves that is true and current.
2. We may decline to respond in any of the following cases.

• False information has been provided
• The User has previously breached these Terms
• We otherwise judge the inquiry to be inappropriate

Article 4 (Orders)

1. The User places an order by selecting a Product in the Store and completing the checkout process on the Platform.
2. An automated order confirmation sent by the Platform after checkout confirms the content of the order. It does not by itself constitute our acceptance.
3. A contract of sale is formed when the Product is made available for download to the User.

Article 5 (Payment)

1. The User pays using the payment methods offered by the Platform.
2. Payment is processed by the Platform. We do not receive or store the User’s card details.
3. Where a payment handling fee or a currency conversion fee arises, the User bears that fee.

Article 6 (Delivery)

1. Products are digital downloads. Delivery follows what is stated on the product page or in the order confirmation.
2. We are not liable for delays or failures in delivery caused by natural disasters, communication failures, system failures on the Platform, or other causes not attributable to us.

Article 7 (Cancellation, Returns, and Refunds)

1. As a rule, Products that have been purchased and made available for download cannot be returned, refunded, or transferred. Please read our Refund Policy.
2. Where a Product is defective, we will handle the matter in accordance with our Refund Policy.
3. Because of the nature of digital content, returns and exchanges are not accepted.
4. Where a refund is required under the Platform’s own rules or under applicable law, those rules or that law will govern.

Article 8 (Immediate Supply of Digital Content)

Products become usable immediately upon download. By completing checkout, the User consents to immediate supply of the Product and, to the extent permitted by applicable law, waives any right of withdrawal or cooling-off period that would otherwise apply to digital content.

Article 9 (Intellectual Property)

1. Intellectual property rights in the text, images, video, design, logos, and trademarks appearing in the Store belong to us or to their rightful owners.
2. The User may not reproduce, republish, modify, adapt, or sell this content without permission.
3. Purchasing a Product grants the User a licence to use it within the scope of the applicable product terms of use. It does not transfer ownership of any rights.

Article 10 (Personal Information)

1. We handle the User’s personal information in accordance with our Privacy Policy.
2. By contacting us, the User agrees to our Privacy Policy.

Article 11 (Suspension of Service)

1. We may suspend or discontinue all or part of the Store without prior notice where we judge suspension to be necessary.
2. We are not liable for any loss the User suffers as a result.

Article 12 (Disclaimer)

1. We do not warrant the accuracy of product descriptions, images, or availability information.
2. We are not liable for loss arising from the User’s use of the Store.
3. We are not liable where the service cannot be used properly because of the User’s network or device environment.
4. Even where we are found liable, our total liability is limited to the amount the User paid for the Product concerned.

Article 13 (Definition of Customer Harassment)

“Customer harassment” means seriously abusive conduct by a User or a related party towards our staff or towards a third party — including physical or psychological attacks, excessive demands, and denial of a person’s dignity — where the manner or form of the conduct is socially unacceptable, regardless of whether the underlying request has any merit.

Article 14 (Examples of Customer Harassment)

We treat the following as customer harassment.

Physical attacks Assault, injury, intimidation, threats, or feigned violence.

Psychological attacks Abusive language, insults, denial of a person’s dignity, threatening behaviour, or insults and abuse with no legal basis. This includes statements such as threats to kill, to expose someone publicly on social media, or accusations of fraud made without basis.

Intimidating conduct Demanding that someone kneel in apology, detaining staff for long periods, shouting, or other persistent aggressive behaviour.

Unreasonable or improper demands Demands for money with no basis for compensation; forcing us to provide unpaid service beyond our stated scope; demanding, with no legal basis, that we issue refunds to all users. Loss suffered by another customer is a matter to be resolved between the parties concerned, or directly between us and that person. No User has a right to demand compensation on behalf of unrelated third parties.

Sexual or discriminatory conduct Sexual remarks, sexual jokes, or discriminatory remarks.

Attacks on individuals Persistent attacks on an individual member of staff, or publishing their personal information online.

Infringement of the rights of other users or third parties

Conduct we judge to be inappropriate Behaviour that is socially unacceptable.

Obstruction of business Sending messages repeatedly, or occupying our time for extended periods. Such conduct may constitute the offence of forcible obstruction of business under Japanese law.

Other improper or abusive conduct

Article 15 (Our Response)

Where customer harassment is confirmed, we will respond as follows.

A firm response We will continue to act in good faith, but we will ask for the conduct to stop immediately, and we may decline to respond further.

An organisational response Individual staff will not be left to handle the matter alone. Supervisors and the relevant department will respond together.

Legal measures Where conduct is serious, or where we judge that it may constitute a criminal or civil offence, we will work with the police, legal counsel, or other external bodies and respond accordingly.

Suspension of use Where such conduct is repeated, or where there is no improvement, we will decline further use of our services.

The overwhelming majority of our customers act reasonably. We ask for your understanding of the purpose of this policy, and we thank you for your continued support.

Article 16 (Changes to These Terms)

We may amend these Terms as necessary. Where we do so, we will announce the content of the amended Terms and their effective date at least seven (7) days before that effective date, by posting on our website or by another appropriate method.

If the User places an order on or after the effective date, or continues to receive our services past that date, the User is deemed to have agreed to the amended Terms.

Article 17 (Governing Law and Jurisdiction)

These Terms are governed by and construed in accordance with the laws of Japan.

Should litigation concerning our services become necessary, the Tokyo District Court or the Tokyo Summary Court shall be the exclusive court of first instance by agreement, to the extent permitted by applicable law.

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Rinomana Inc. Representative: Masashi Sawano Email: infomail@rinomana.co.jp

Issued: February 20, 2026

Last revised: September 8, 2026